Terms and Conditions

Accountably is a weekly step-accountability membership open to anyone 18 or over. Members set a personalised weekly step goal, submit a verified weekly step result from their own wearable or phone health app, and may earn digital reward vouchers under the eligibility rules below. Accountably is not a medical, coaching, or health-advice service. Talk to a qualified professional before making changes to your activity if you have any health concerns.

• Provide accurate information and keep it up to date.
• Keep your login credentials confidential; you are responsible for activity under your account.
• One account per person. Submissions must reflect your own genuine activity.

You must not:

• Use the Service unlawfully, fraudulently, or to send spam.
• Submit falsified, edited, borrowed, or machine-generated step data.
• Infringe anyone's intellectual property rights.
• Interfere with the security or integrity of the Service — including malware, probing, scraping, reverse engineering, or circumventing technical limits.
• Resell, redistribute, or sublicense the Service.

Accountably retains ownership of the Service and all associated intellectual property, including software, content, and branding. You receive a limited, non-exclusive, non-transferable right to use the Service under your current plan. You retain ownership of the content you submit and grant us a limited licence to host and process it solely to operate the Service.

Accountably Fit is launching in selected locations. Eligibility is confirmed during sign up.

Complimentary first 30 days. Every otherwise eligible new member receives their first 30 days of membership free. No payment card is requested or stored to activate it, there is no automatic renewal and nothing is charged. One free-month redemption is available per person and per account. At the end of all complimentary access your membership access pauses; it resumes only if you actively choose to start the paid monthly membership.

Momentum Dash extra weeks. A valid official Momentum Dash attempt can add 1 to 8 further free weeks of membership, determined by your verified skill score and not by chance. Those weeks stack after the base 30 free days. Official reward claims are capped at the first 20 valid claims; practice rounds carry no reward and never count towards that cap. No card and no automatic renewal apply to those weeks. The full rules are in the Momentum Dash promotion terms.

Optional paid membership. If you choose to continue, membership is billed monthly at the price shown for your signup country, recurring until cancelled, in your local currency. Your price, currency and any applicable taxes are shown before you pay. Membership fees pay for the service. They are not a deposit, not savings and not a purchase of reward credits, and paying alone does not earn a reward.

Accountably Fit Pty Ltd is the seller and merchant responsible for this membership. Payments are securely processed by Stripe, our payment processor.

Paid billing runs through Stripe Checkout and the Stripe billing portal, and is used only when you actively choose a paid membership. Accountably Fit Pty Ltd remains responsible for the service, customer support, refund decisions and its own tax registrations and legal compliance. Refunds are covered in our Refund Policy. Cancelling stops future renewals; you can cancel at any time through the customer portal linked from your membership page, and access continues until the end of the paid period.

The Founding Beta reward season runs for 12 weeks and is limited to the first 100 members. During that season:

• An approved week means you submit valid evidence before your local Sunday 11:59pm deadline and that submission is approved on review. A goal-met week is an approved week in which you also reached your single active personalised weekly step goal.
• Australia: an approved verified Sunday check-in adds 1 reward credit even if your goal is missed, and achieving your personalised weekly goal adds a further 4 reward credits — earn up to 5 reward credits toward digital rewards for an approved goal-met week.
• Other eligible locations: rewards remain goal-only at the approved local weekly amount for your location, credited only for an approved goal-met week. The amount that applies to you is shown in your account.
• There is at most one approved submission and one reward set per member per week. Exceeding your goal does not increase that week's amount.
• Approved amounts accumulate as promotional reward credits. Reward credits are promotional only. They cannot be purchased, transferred, sold, gifted, exchanged for cash and are never withdrawable. They carry across three-week goal cycles and do not expire while your membership stays active. A digital voucher becomes available only once your reward credits reach a supported voucher denomination for your country; any remainder stays in your reward credits.
• You may hold a maximum of 50 available reward credits at any time. Amounts earned above that cap are recorded as held in our auditable reward ledger rather than added to your available credits. Held amounts are not lost: they are released as room becomes available once credits are converted into a voucher, subject to our review.
• Your membership payment pays for the Accountably Fit accountability service. It is not a deposit, stored value or a payment into your reward credits.
• Vouchers are issued only to the email address on your Accountably Fit account. Where the recipient does not match the account owner, issuance is refused and the request is flagged for manual review.
• Rewards are digital vouchers. They are not cash, not a rebate, and not a refund of membership fees. Paying alone does not earn a reward; a verified submission is required.
• One reward set per member per week. Submissions must arrive within the submission window and pass our verification and anti-fraud checks.
• Weekly rewards run only for the 12-week Founding Beta reward season and do not continue indefinitely. When your complimentary access ends, membership access pauses unless you actively choose a paid membership. Only an optional paid membership continues until you cancel it.
• Vouchers are fulfilled through a third-party digital voucher provider. The available voucher options for your country are shown in your account before you choose one.
• We may withhold or reverse rewards where submissions appear falsified, duplicated, or otherwise abusive.

If something has gone wrong, tell us. Raising a complaint or a reward dispute is free. Raise a complaint through our complaints and reward disputes form. It is free to use.

• Choose the area your complaint is about and describe what happened. Add a reference if you have one, such as a submission date, a payment date or a voucher.
• We acknowledge your complaint on screen straight away and by email.
• We aim to acknowledge complaints promptly and to give you a final response within 30 calendar days, sooner where we can.
• We may ask you for more information so we can review the decision properly.
• Raising a complaint with us does not limit any other rights you may have.

During the Founding Beta, weekly activity is evidenced by a screenshot you upload from your own tracking app. Screenshot evidence is a practical, good-faith check — it is not, and we do not claim it to be, fraud-proof.

• Each week you must upload one clear, uncropped screenshot that shows the tracking app or source, the week's date range, and the weekly total or progress relevant to your goal. Only PNG, JPEG, WebP and HEIC images up to 8 MB are accepted.
• One reward-eligible submission per member per week. You may replace your evidence before the weekly deadline; a replacement supersedes the earlier entry and never creates a second reward.
• We keep an audit trail of submissions and a cryptographic hash of each uploaded file so that exact duplicate uploads can be detected across submissions and members.
• Submissions may be flagged for review — for example duplicate files, date ranges that don't match the week, implausible totals, missing evidence, or signs of editing. A flag is not an accusation; it means a person will look at it.
• Rewards stay pending until evidence is approved. A successful upload does not earn a voucher.
• We may request clarification or a further screenshot, reject evidence we cannot verify or that appears duplicated or manipulated, withhold or reverse rewards, suspend reward eligibility, and — for repeated or deliberate abuse — close the account. We apply these steps fairly and proportionately.
• Appeals. If you disagree with a review outcome, tell us within 30 days from your account and we will review the decision again, and explain the result.
• We may add automated verification through health and wearable platforms in future. No such integration exists today; all evidence is currently member-supplied.

Your daily step goal is set from a baseline you provide at onboarding — your previous 7-day average steps, supported by a screenshot from your own tracking app — and reviewed by us.

• Your first goal must sit within a calculated range of baseline +500 to +1,500 steps per day, and never below a 4,000 steps per day minimum, unless we approve a documented accessibility exception on request.
• Goals are locked for three weeks at a time. You cannot edit or lower a goal inside a block; you may submit a change request and we will review it.
• At the end of each block we review your submissions and set the next block: an increase of up to +1,000 steps per day, a hold at the same target, or a reduction with a stated reason.
• Goal history is kept as a permanent, append-only record, and each weekly submission is linked to the exact goal that applied at the time. Baseline evidence is reviewed under the same evidence and anti-abuse rules set out above, and a goal is not confirmed until the baseline is approved.
• Goals are activity targets, not medical or coaching advice. Only do what is safe for you, and talk to a qualified professional if you have health concerns.

A referring member may earn A$5 worth of digital rewards after a referred eligible member completes two verified weekly submissions. Referrals must be genuine new members; self-referrals, duplicate accounts, and incentivised or bulk sign-ups are not eligible. Referral rewards are digital vouchers, are subject to anti-fraud and eligibility checks, and may be withheld or reversed if abuse is detected.

We work to keep the Service available, but we do not guarantee uninterrupted or error-free performance. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Nothing in these Terms limits rights you have under consumer law that cannot be excluded.

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the 12 months before the claim. We exclude indirect, consequential, or special damages, including loss of profits, data, or goodwill. We do not exclude liability for fraud, death, or personal injury caused by our negligence.

We may suspend or terminate your access for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the Service and cancel your membership at any time. On termination your access ends and we delete or anonymise your data in line with our Privacy Notice.

The Service is provided online and may not be available in every country. Membership checkout, payment-method support and voucher fulfilment depend on Stripe's country coverage and on our voucher provider's coverage, so rewards may be unavailable, delayed, or substituted in some countries. We may change, limit, or withdraw features, plans, or the reward season at any time; where a change materially affects a paid period we will tell you and you may cancel.

We may update these Terms; material changes will be notified in the app or by email. Continued use after a change means you accept it. These Terms are governed by the laws of Victoria, Australia, and the courts of Victoria, Australia have jurisdiction, without affecting mandatory consumer protections in your country of residence. Questions? Use Rewards Help, or the in-app help in your account.