Refund Policy

Accountably Fit Pty Ltd is the seller and merchant responsible for the Founding Beta membership. Optional paid memberships are securely processed by Stripe, our payment processor.

If you choose a paid membership, Stripe handles the card payment and stores your card details on our behalf. Accountably Fit Pty Ltd does not collect, see, or store your full card number or security code. Accountably Fit Pty Ltd — not Stripe — is responsible for the membership itself, for customer support, for refund decisions under this policy, and for its own tax registrations and legal compliance.

Your complimentary first 30 days need no cancellation: nothing renews, nothing is charged, and access simply pauses when the free period ends.

If you later actively choose the optional paid membership, you can cancel at any time from the Manage Membership link on your membership page, which opens the Stripe billing portal we provide for your subscription. Cancellation stops future renewals. It is not the same as a refund: your access continues until the end of the period you have already paid for, and no further charges are made after that.

If something has gone wrong — a duplicate charge, a charge after you cancelled, a billing error, or a technical failure that stopped you using the membership — contact Accountably support and we will put it right, which may include a full or partial refund.

We may also grant discretionary change-of-mind refunds on recent membership payments. If you change your mind, contact Rewards Help promptly — requests made within 30 days of the payment are considered, and each request is assessed on its merits. This is in addition to your rights under Australian Consumer Law.

Refunds, where approved, are returned to the original payment method through Stripe, usually within 5–10 business days depending on your bank.

Weekly and referral rewards are digital vouchers, not cash, not a rebate, and not a refund of your membership fee. They are earned by completing verified weekly submissions under the Rewards and Referral rules in our Terms and Conditions, and they are conditional on verification, eligibility, submission deadlines, anti-fraud checks, and country/provider availability.

• Vouchers already issued to you are not refundable and are not exchangeable for cash.
• Requesting a membership refund does not reverse vouchers you have properly earned, and earning vouchers does not remove your right to request a membership refund.
• We may withhold or reverse vouchers where a submission or referral appears falsified, duplicated, or otherwise abusive.

• Request a refund from your Accountably Fit account, or use Rewards Help, quoting the approximate date of the charge.
• We review every request ourselves. Stripe processes the refund once we approve it; it does not decide refunds on our behalf.

Nothing in this policy limits or excludes any rights you have under consumer law that cannot be excluded, including any statutory rights to a repair, replacement or refund. This policy sits alongside those rights, not instead of them.