Accountably Fit
Free to raise

Complaints and reward disputes

If something has gone wrong, tell us. Raising a complaint or a reward dispute is free.

How it works

  1. 1Choose the area your complaint is about and describe what happened. Add a reference if you have one, such as a submission date, a payment date or a voucher.
  2. 2We acknowledge your complaint on screen straight away and by email.
  3. 3We aim to acknowledge complaints promptly and to give you a final response within 30 calendar days, sooner where we can.
  4. 4We may ask you for more information so we can review the decision properly.
  5. 5Raising a complaint with us does not limit any other rights you may have.

Your complaint is handled privately. The text you write and any reference you give are never sent to product analytics or advertising tools.

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Accountably FitHow it worksResourcesAboutTermsPrivacyRefund PolicyReward TermsWelcome Reward TermsReferral TermsComplaints@getaccountablyfitAccountably Fit Pty Ltd · Melbourne, AustraliaAccountably Fit Pty Ltd is the seller and merchant responsible for the membership. Optional paid memberships are securely processed by Stripe.